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The Stölting Train division has been part of the company since 2015 and achieved a hat trick this year: with three employees from North Rhine-Westphalia, it reached the final round of the competition organised by the Pro-Rail Alliance ended up in the competition ‚Railway Workers with a Heart‘ and even managed to take second place in the nationwide competition with this story:

If the husband has the ticket
On a journey to Neuss on a National Express train, rail passenger Yasmin Theile experiences anThe train attendant Sadik Tubay demonstrates his multicultural expertise. During ticket inspection, he asks a young woman for her ticket. She is unable to produce it, but repeatedly says the word „husband“. Sadik Tubay tries asking in German and English, but the passenger clearly does not speak either language. Instead of simply asking the woman to leave the train, the conductor asks the other passengers if anyone has seen this „husband“. A young man responds and reports that the woman boarded the train in Münster. The doors closed in front of her husband, who was still standing on the platform.
In the meantime, the National Express employee has found out that the woman is Afghan. He grabs his mobile phone and calls acquaintances who could translate. When he can't reach them, he walks through the train looking for an interpreter. Once he has found one, Sadik Tubay can clarify with the passenger what needs to be done. Her husband is travelling on the next train with the tickets. When she gets off at Wuppertal, she can meet her husband there and continue their journey together. Yasmin Theile is very impressed by the National Express train attendant. „I thought his efforts were really great,“ she writes. „He took the time to really understand the situation.“ There's no doubt about it: a true railwayman with a heart is not deterred by language barriers.