Train service
Travelling safely, step by step
Everything's fine on and
on the rail
With almost 2.9 billion passengers annually, local rail passenger transport is an important pillar of mobility in Germany. With our security and public order services, we help to ensure that everyone involved can use this system safely and comfortably. Our range of services includes the provision of security personnel and customer service representatives not only on trains, but also at railway stations and the associated infrastructure.
Deployment at DSW21
A look behind the scenes
Our colleagues Marcel Kantorek and Sara Atashak ensure safety and service at DSW21. Take a look behind the scenes here.
About us
Stölting Train Service Ltd.
Stölting Trainservice GmbH is a wholly owned subsidiary of the Stölting Service Group in Gelsenkirchen, a specialist provider of security and other services for local and regional public transport, and provides services exclusively to transport companies.
Stölting Train Service:
Your advantages at a glance
Our certified services for public transport/private transport
- Security and public order services
- fire guards
- event security
- video backup
- vending machine service
- targeted inspections
- travel guidance
- Customer service representative/inspection service
- revenue protection
- Securing parking facilities
- Displaying and removing advertising materials
- disposable strip
- Use of bodycams
- Pusher services
Our staff
highly trained
All security staff employed have completed at least six months of training as public transport security and service personnel in accordance with the North Rhine-Westphalia state programme.
Stölting Trainservice GmbH currently has more than 500 qualified security staff in North Rhine-Westphalia, 200 of whom work in the inspection service. With this workforce, we provide more than 1 million hours of service per annum.
Well connected and
completely flexible
Thanks to the high number of qualified security staff and assignments in a regionally manageable area of operation (North Rhine-Westphalia), Stölting Trainservice GmbH is almost always able to compensate for staff shortages very quickly and provide our customers with appropriately qualified support in the event of additional requirements at short notice.
The operating concept of Stölting Trainservice GmbH, which is highly valued by our customers, is based on this principle of maximising the networking of similar orders within a small area.
Stölting Train Service:
Your advantages at a glance
basic qualification
Contents of the training programme
- Proficiency examination §34a Trade Regulation Act
- First aid
- Fire safety assistant DGUV
- Tariff information (VRR, VRS, NRW, DB-T, AVV, Westphalia tariff)
- Person trained in railway technology
- self-defence training
- de-escalation
- Intercultural competence
- Reporting and notification
Additional
order-specific training courses
- Handling the use of bodycams
- Refresher courses Tariff
- Handling the short extendable baton
- First aid (every 2 years)
- online monitoring system
- Communication/de-escalation
equipment
professionally equipped
The equipment is individually coordinated with our customer for each order.
- Uniform workwear (dark blue)
- Yellow high-visibility vest
- First aid kit
- Cut-resistant gloves
- handcuffs
- pepper gel
- baton
- orange safety vest
- hand lamp
- stab-proof vest
- body camera
By the way
we are certified
reporting
Gain insights
Get to know us and gain an impression
About us and our work
NRW security teams
Euro 2024
security teams
North Rhine-Westphalia
Source: www.fokus-bahn.nrw
Local news from Dortmund (report starts at minute 20)
30 January 2024 | ARD media library
VRR
NRW security teams
Contact us
We are happy to advise you!
Stölting Trainservice GmbH is also happy to ensure safety and order on your trains. We look forward to answering any questions you may have about our services and providing you with detailed advice. Simply send us an email!
Stölting Train Service Ltd.
Essen branch
64 Kettwiger Street
Tel: 020143753790
Fax: 0201437537922
trainservice@stoelting-gruppe.de
